Privacy Policy

This privacy notice explains how Dunstable Town Council looks after personal information you give us or that we learn by having you registered and the choices you give us about marketing you want us to send you.

What information we collect about you 

We collect information about you when you when you order a product or service, book an event, complete a survey, use our website whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, payment and transaction information, qualifications, insurance details or photographs and IP address.

How information about you will be used

We are allowed to use personal information, including sharing it outside Dunstable Town Council, only if we have a proper reason to do so:

  • To fulfil a contract with you
  • When it is in our legitimate interest ie there is a business or commercial reason to do so, as long as it doesn’t go against your rights or interests
  • When you consent to it

We will use your personal information to deliver and communicate with you any of the services we offer, to deliver products you have ordered and to promote further Dunstable Town Council activities.

We will therefore pass your contact details onto our approved mailing house, for distribution of our newsletter and email communications.

We have rigorous data protection and security policies in place with all our suppliers.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

Events and online booking

When you book a place on a Dunstable Town Council event, we will use your information to process your payment and assist you with attending the event. We will contact you via this information to arrange your tickets and supply further event details.


If you have consented to receiving marketing, you may opt out at any time.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please email or call us on 01582 513000

How long your information will be kept for

We will keep your information to contact you for a maximum of 2 years, after which your information will be deleted (apart from records of financial transactions which will be retained for 6 years as required by HMRC).

If you have given consent for us to contact you, we will maintain contact until you opt out of communications.

Where your information is kept

Your information is stored within the EEA on secure servers. Any payment transactions are encrypted using SSL technology. Sending information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

If you have a password to access registered only parts of our website, you must not share it with anyone.

Access to your personal information, correction and deletion

You have the right to request a copy of other personal information that we hold about you.

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

Other websites

Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

How to contact us

Please contact us if you have any questions about our privacy notice or information we hold about you or if you are unhappy with how we have used your personal information:

June 2018