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Tender for ICT Support, Infrastructure, Telephony & Connectivity


Rachel Connor


February 9, 2024


Dunstable Town Council is seeking an organisation to provide an ICT Support contract which includes management of our existing ICT infrastructure, telephony, connectivity, and licensing. Further details are outlined below.

It is important to the Council that a single supplier can provide the support, account management and billing for all services delivered. To aid service delivery there must be clear point of contacts for specific roles and responsibilities.

Contract Period

The contract will be for three years with an extension to the contract up to a further two years, subject to satisfactory performance and by mutual agreement.

DTC expect to reach a provisional decision on the award of the contract by 22 March 2024, at the latest. The successful bidder will be required to commence work from 1 July 2024.

Incomplete Tender Documents

Tender responses may be rejected if the information asked for is incomplete or proven to be inaccurate.

Receipt of Tender Documents

The completed tender form must be posted, in a sealed envelope, and marked ICT Tender for the attention of the Town Clerk & Chief Executive, or emailed to with subject ‘ICT Tender’ to arrive no later than 12 noon on 26 February 2024.

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