Quest

Quest

Creasey Park Community Football Centre has achieved Quest. The team at CPCFC are proud of the recognition that the Quest accreditation brings.

What is Quest?

Quest is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages their ongoing development and delivery within a customer focused management framework.

Why Quest?

Quest is designed by and for the industry to help managers enhance, improve and continue to improve the quality of service provided to customers.
As a result Quest has some significant benefits, including:

  • Quest can help achieve best value, through the external assessment and benchmarking of services
  • a framework for continuous improvement, providing service enhancement and reducing the costs of poor quality
  • financial improvement to performance, through a planned approach to improved effectiveness
  • encouraging staff ownership and development.

What are the benefits of Quest?

Quest benefits your customers, organisation, staff and partners in a number of ways:

Customers

  • ongoing improvement to service
  • increased focus on identifying and meeting customer needs
  • an independent assessment of the service customers receive.

Organisation

  • better prepared for best value
  • a structured framework which supports the delivery of best practice services
  • an opportunity to have your organisation publicly recognised and endorsed to a UK-wide industry standard
  • a recognised approach to managing your centre and/or team.

Staff

  • improved motivation and understanding of their role and contribution within the organisation to meeting customer needs
  • improved continuous professional development
  • better understanding of the organisation’s policies and objectives.

Partners

  • greater support and recognition of the benefits of working together
  • improved understanding of shared values and objectives
  • independent assessment of the organisations performance.
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